We currently operate out of 2 locations:

• 400 Esna Park., Unit 13, Markham Ontario. Canada
• 20 Torlake Crescent, Unit 2, Etobicoke, Ontario, Canada

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Foama has been in business since 2005.

USD and CAD.

Our Production facility is located in Concord Ontario, Canada. Most of the cases are shipped from this facility.

For Custom made orders, our current turnaround time is about 3-5 weeks from design confirmation.

For other cases, as you checkout on our website, you choose the timing of delivery in the shipping section.

However, depending on where we need to ship:

• Ontario and Quebec (Montreal) usually about 2-3 business days.
• BC and Alberta usually about 4-5 Business Days.
• Other Provinces generally about 3-4 Business Days.

All shipments over $100 are signature required. That means if no one is present to accept and sign for the package, the package will be sent to the closest Canada Post location to be picked up at your convenience. Also, a notice will be left to notify you of the location of the package. 

Absolutely. We ship sell and ship orders across the globe. Also, all orders above $1000 ship free of charge.

We currently do not accept returns on custom inserts.

All other cases come with a 15-day satisfaction guarantee. If for any reason you are not completely satisfied with your purchase, you may return it for a full refund. Please note that the product must be returned in its original condition and packaging.

Absolutley. Your payment information as well as your private contact details are safe and secure.

When ordering online, Sales Taxes are charged based on the billing and/or shipping address. Once you have input your Billing/Shipping address, the system will automatically adjust for that province's taxes accordingly. 

We have explained this in detail on this page: https://www.foama.ca/pages/process

This depends heavily on the size of the case and the design, which in turn will determine the cost of raw material and the labour time for manufacturing.

Technically yes, but please note, if we are not able to scan your equipment and design based on those scans, we will not take any responsibility for the finished product and the fit.

We prefer to use our own Hardcases because we are able to scan the interior for accurate measurements and fit. In some instances, we can work with your hardcase for certain projects.

Yes, we can revise a design to accommodate your request. We allow 2 revisions.

Yes Absolutely. That is usually the best way to ensure the final design and fit is perfect for your equipment.

For the inserts, we use the best EVA Cross link foam that we can possibly source in the market. For the lids, we use PU foams.

Absolutely. There is an extra charge though.